Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'. ServiceAlert observed recovery on Oct 26, 2026.
Looking for an update now? Check the current status, or follow Kaseya Inc for future changes.
Incident Lifecycle
Affected Components
SaaS Protection Backups
SaaS Protection Console Login
SaaS Protection Seat Management
SaaS Protection Restores/Exports
Incident Timeline
Monitoring
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally.
We are monitoring for any other issues.
We are monitoring for any other issues.
Oct 26, 2026 at 6:01 PM UTC
Investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 26, 2026 at 2:17 PM UTC
Was your business affected by this Kaseya Inc outage?
Follow Kaseya Inc and route available status alerts to email or a team channel.