Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.. The provider currently marks this incident Investigating.
Looking for an update now? Check the current status, or follow Kaseya Inc for future changes.
Incident Lifecycle
Affected Components
Off-Site Recovery
Incident Timeline
Investigating
We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores.
The Kaseya Engineering Team is investigating the situation
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is investigating the situation
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 24, 2026 at 7:07 PM UTC
Was your business affected by this Kaseya Inc outage?
Follow Kaseya Inc and route available status alerts to email or a team channel.