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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of a problem where automated syncing of devices from Datto RMM to Autotask PSA configuration items is interrupted following the Datto RMM v15.2.0 update. Please note that this issue is isolated to device synchronization; Site to Company mapping is unaffected and remains functional. As a result of this interruption, newly onboarded devices, as well as recent updates or deletions to existing devices in Datto RMM, may not automatically sync to Autotask.
The Kaseya Engineering Team has identified the root cause and we are working to restore device sync functionality. We will provide another update as soon as more information becomes available. We apologize for any disruption this may cause to your workflow.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto Endpoint Backup for PC - US Region Cloud Siris 279760 - Degraded Backup Functionality
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC assets paired with Cloud Siris 279760 may experience degraded backup functionality.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users).
The Kaseya Engineering Team is actively investigating.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions.
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Autotask PSA - Multiple Zones - Outgoing Email Delays
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New ZealandAustralia / New Zealand 2Spanish (Español)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where emails sent from Autotask PSA are delayed.
The Kaseya Engineering Team has identified the issue and are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
October 2026
Datto BCDR - UK Region - Offsite Synchronization Performance Degradation
We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally.
We are monitoring for any other issues.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels.
We are monitoring for any other issues.
identified
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.
We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores.
The Kaseya Engineering Team is investigating the situation
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2985'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented a fix to restore account access and have confirmed backups are running.
We are monitoring for any other issues.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption affecting customers hosted on pod 'gbe2-saas-p0'
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented additional changes to address the intermittent account access issues that were still affecting some customers hosted on pod 'gbe2-saas-p0' and backups for all services are continuing to process.
We will be monitoring the pod closely for any other issues.
identified
Our R&D team is continuing to address the account access issues still affecting some SaaS Protection customers hosted on pod 'gbe2-saas-p0' as well as monitoring backup performance.
identified
Our R&D team has confirmed that backups are currently processing on pod 'gbe2-saas-p0' however they are continuing to address an issue affecting customer account access.
identified
Our R&D team is continuing to address the issue and fully restore SaaS Protection services on pod 'gbe2-saas-p0'.
identified
Our R&D team has applied a fix to address the issue and they are currently verifying restoration of all services on pod 'gbe2-saas-p0'.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue where Datto SaaS Protection customers hosted on pod 'gbe2-saas-p0' are experiencing a disruption to all SaaS Protection services.
The Kaseya Engineering Team has identified the issue and is actively working to restore service as quickly as possible.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - Multiple Regions - Inbound emails are not creating tickets
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where tickets are not getting created from inbound emails.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Endpoint Backup v2 - UniView is exhibiting inconsistencies in backup reporting, resulting in inaccurate backup status visibility
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented a fix, and we're seeing improved performance across the affected systems. We're continuing to monitor the environment to ensure the improvements are sustained.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Endpoint Backup v2 assets in UniView may incorrectly indicate backup failures despite successful backup completion, which can trigger unnecessary email notifications.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p2'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'gbe2-saas-p2' remain stable at normal levels.
Our R&D team is continuing to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are currently stable at normal levels.
Our R&D team is making additional adjustments to the configuration on the pod to further address the issue and will continue to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' have returned to normal levels.
Our R&D team is continuing to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are improving after the changes made on the pod earlier today.
Our R&D team is continuing to monitor.
identified
Our R&D team has implemented changes on pod 'gbe2-saas-p2' to mitigate the backup performance issues affecting some SharePoint and Teams services.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'gbe2-saas-p2' may be experiencing backup performance degradation affecting some SharePoint/Teams services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2901'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and the R&D team is actively working to resolve it.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on node 'use1-bfyii-2901' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
VSAX - EMEA/APAC - Intermittent 500 errors and offline devices
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule:
17:00 UTC APAC
20:00 UTC EMEA
Those that are online during this change will need to login again as they will be kicked out the system.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for...
identified
We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.
The Kaseya Engineering Team has identified the issue and working towards a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intermittent 500 Errors in Datto Partner Portal for Backup Products.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft Azure Outage in US West Impacting Multiple Kaseya Products
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by Microsoft Azure and we are monitoring the results.
Please refer to the Microsoft Status page here: https://azure.status.microsoft/en-us/status for more details
identified
We have identified additional Kaseya Products that rely on Microsoft Azure Infrastructure that are affected by this issue.
Partners using Datto / Unitrends Backup for Microsoft Azure and Datto / Unitrends Endpoint Backup with Disaster Recovery in the US West region will experience issues with Device Check-In, Device Registration, and Back Up.
The Kaseya R&D team are continuing to work with the Microsoft Azure team to resolve this issue and we hope to have updates on a resolution as soon as ...
identified
Kaseya R&D are continuing to work closely with Microsoft Azure to resolve this issue affecting the KaseyaOne Portal.
identified
We have verified that the KaseyaOne Portal is being impacted by the Microsoft Azure Outage.
Please follow their Status Post as well for updates: https://azure.status.microsoft/en-us/status
investigating
We are aware of a problem where the KaseyaOne Portal is not accessible.
The Kaseya R&D Team is investigating the issue.
Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unif...
Datto Networking - Web Filtering Configuration Changes on DNA/D200 Devices Failed to Apply Successfully
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for...
