We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
ConnectBooster - Intermittent Sync and Access issues
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals.
The Kaseya Engineering Team have Identified the issue are are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.1.1 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.459.450.0, and the issue should no longer occur on device's with this definition version or later. Microsoft currently does not offer an automated way to revert the quarantining of a file, therefore manual action is required to bring affected devices back online in Datto RMM.
We recommend our partners to ensure that devices are updated with security intelligence version 1.459.450.0 or later to avoid the agent being falsely flagged as malicious by Microsoft antimalware.
Users can use the below commands and instructions to ensure that the latest security intelligence update is installed on the device to prevent the behavior:
Updating the security intelligence version:
- PowerShell: Update-MpSignature
- Command Prompt (CMD): MpCmdRun.exe -SignatureUpdate
After running the update, users can verify the installed version with the following command:
- Get-MpComputerStatus | Select-Object AntivirusSignatureVersion, AntivirusSignatureLastUpdated
investigating
Our team remains actively engaged with Microsoft to investigate reports of false-positive detections occurring after devices were updated to Datto RMM Agent version 15.1.1 and to support remediation efforts where needed. At this time, the issue appears to be related to a security detection classification and not confirmed as malicious activity within the Datto RMM agent. We will continue to share updates as additional information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where Datto RMM's 15.1.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya Engineering Team is investigating this issue with Microsoft.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New Zealand 4UK Limited Release (United Kingdom)UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)Australia / New ZealandAustralia / New Zealand 2Australia/ New Zealand 3 (Sydney Datacenter)German (Deutsch)Spanish (Español)Report Data WarehouseAT01
monitoring
Monitoring post release detected an issue with the Autotask and Datto RMM integration.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
investigating
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
A fix has been implemented and we are monitoring the results.
identified
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up.
Mitigation measures have been applied to increase the throughput to help with processing the queue.
investigating
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask.
The Kaseya Engineering Team are aware of the issue and are currently investigating further.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)German (Deutsch)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.
The Kaseya Engineering Team is aware of this behaviour and is currently investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations:
Access Blocked
[Organization name] does not have SSO enabled for this KaseyaOne Tenant
To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU)
RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform.
The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
We are aware of a problem where Server4715 is undergoing unscheduled maintenance.
The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
A fix has been implemented and we are monitoring the results.
identified
The system is recovering after the R&D team took steps to resolve the issue.
Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal.
The Kaseya Engineering Team has been involved and they are investigating the issue.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2985'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented a fix to restore account access and have confirmed backups are running.
We are monitoring for any other issues.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption affecting customers hosted on pod 'gbe2-saas-p0'
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented additional changes to address the intermittent account access issues that were still affecting some customers hosted on pod 'gbe2-saas-p0' and backups for all services are continuing to process.
We will be monitoring the pod closely for any other issues.
identified
Our R&D team is continuing to address the account access issues still affecting some SaaS Protection customers hosted on pod 'gbe2-saas-p0' as well as monitoring backup performance.
identified
Our R&D team has confirmed that backups are currently processing on pod 'gbe2-saas-p0' however they are continuing to address an issue affecting customer account access.
identified
Our R&D team is continuing to address the issue and fully restore SaaS Protection services on pod 'gbe2-saas-p0'.
identified
Our R&D team has applied a fix to address the issue and they are currently verifying restoration of all services on pod 'gbe2-saas-p0'.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue where Datto SaaS Protection customers hosted on pod 'gbe2-saas-p0' are experiencing a disruption to all SaaS Protection services.
The Kaseya Engineering Team has identified the issue and is actively working to restore service as quickly as possible.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - Multiple Regions - Inbound emails are not creating tickets
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where tickets are not getting created from inbound emails.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Endpoint Backup v2 - UniView is exhibiting inconsistencies in backup reporting, resulting in inaccurate backup status visibility
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented a fix, and we're seeing improved performance across the affected systems. We're continuing to monitor the environment to ensure the improvements are sustained.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Endpoint Backup v2 assets in UniView may incorrectly indicate backup failures despite successful backup completion, which can trigger unnecessary email notifications.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p2'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'gbe2-saas-p2' remain stable at normal levels.
Our R&D team is continuing to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are currently stable at normal levels.
Our R&D team is making additional adjustments to the configuration on the pod to further address the issue and will continue to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' have returned to normal levels.
Our R&D team is continuing to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are improving after the changes made on the pod earlier today.
Our R&D team is continuing to monitor.
identified
Our R&D team has implemented changes on pod 'gbe2-saas-p2' to mitigate the backup performance issues affecting some SharePoint and Teams services.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'gbe2-saas-p2' may be experiencing backup performance degradation affecting some SharePoint/Teams services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2901'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and the R&D team is actively working to resolve it.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on node 'use1-bfyii-2901' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
VSAX - EMEA/APAC - Intermittent 500 errors and offline devices
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule:
17:00 UTC APAC
20:00 UTC EMEA
Those that are online during this change will need to login again as they will be kicked out the system.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for...
identified
We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.
The Kaseya Engineering Team has identified the issue and working towards a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intermittent 500 Errors in Datto Partner Portal for Backup Products.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft Azure Outage in US West Impacting Multiple Kaseya Products
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by Microsoft Azure and we are monitoring the results.
Please refer to the Microsoft Status page here: https://azure.status.microsoft/en-us/status for more details
identified
We have identified additional Kaseya Products that rely on Microsoft Azure Infrastructure that are affected by this issue.
Partners using Datto / Unitrends Backup for Microsoft Azure and Datto / Unitrends Endpoint Backup with Disaster Recovery in the US West region will experience issues with Device Check-In, Device Registration, and Back Up.
The Kaseya R&D team are continuing to work with the Microsoft Azure team to resolve this issue and we hope to have updates on a resolution as soon as ...
identified
Kaseya R&D are continuing to work closely with Microsoft Azure to resolve this issue affecting the KaseyaOne Portal.
identified
We have verified that the KaseyaOne Portal is being impacted by the Microsoft Azure Outage.
Please follow their Status Post as well for updates: https://azure.status.microsoft/en-us/status
investigating
We are aware of a problem where the KaseyaOne Portal is not accessible.
The Kaseya R&D Team is investigating the issue.
Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unif...
Datto Networking - Web Filtering Configuration Changes on DNA/D200 Devices Failed to Apply Successfully
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for...
