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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
monitoring
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
investigating
Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers.
We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet.
Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status
We will provide updates as we have more detail available ...
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
We are continuing to work on a fix for this issue.
identified
Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.
We are continuing to work with MWI to restore order placement and order history updates.
monitoring
Orphans & orders are now coming in. Will contintue to monitor
investigating
SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.
Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.
Our teams are actively investigating both issues and will share updates as more information becomes available.
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Some users unable to load Vello integration settings in ezyVet
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
investigating
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
Web PACS/Image Viewer: Unable to View Images
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing the inability to allow users to view images within IDEXX Web PACS. We apologize for any inconvenience. Our team is actively working to resolve the issue.
DVMI - Slowness while submitting images.
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
DVMI - Case Submission and Image loading are erroring out.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
IHD Ordering Delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
Ordering Delay- In House Diagnostics
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 1pm ET on Friday, May 1st.
April 2026
ezyVet - Issue Under Investigation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Delayed Radiology Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Critical Database Issue Impacting All VMS Apps
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
identified
The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
identified
The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
identified
We are continuing to restore access. Next update will be 30 minutes.
identified
We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
identified
We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
identified
The database restore is still in progress. Next update no later than 30 minutes.
identified
We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
investigating
We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
investigating
We are continuing to investigate this issue.
investigating
We are still investigating the issue within VMS.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
DVMI - Sending DICOM images to DVMI
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified a known issue with DVMI and the ability to DICOM send. Our technical team is underway with a resolution and will be making updates to the application.
