Telemedicine: Connection issues w/ PowerScribe One
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a minor incident: Telemedicine: Connection issues w/ PowerScribe One. ServiceAlert observed recovery on Sep 20, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
VMS Pro
PowerScribe One
Incident Timeline
Monitoring
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
Sep 20, 2026 at 12:20 AM UTC
Identified
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
Sep 19, 2026 at 10:43 PM UTC
Investigating
We are continuing to investigate the issue with our partners at Nuance.
Sep 19, 2026 at 9:07 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 19, 2026 at 7:44 PM UTC
Investigating
We are currently investigating connection issues between PowerScribe One and VMS Pro.
Sep 19, 2026 at 7:05 PM UTC
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