Neo: Open consultations cannot be closed or marked "ready to pay"
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a major incident: Neo: Open consultations cannot be closed or marked "ready to pay". ServiceAlert observed recovery on Sep 17, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Neo Software
Incident Timeline
Identified
The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error.
Until this issue is resolved, you can enter any payments as a prepayment.
Until this issue is resolved, you can enter any payments as a prepayment.
Sep 17, 2026 at 4:31 PM UTC
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