Current answer
eVetPractice (IDEXX) experienced a minor incident: Both IHD and Reference Lab Ordering Outage. ServiceAlert observed recovery on Sep 17, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow eVetPractice (IDEXX) for future changes.
Incident Lifecycle
Affected Components
Ordering - Reference Laboratory
Ordering - In House Diagnostics
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 16, 2026 at 9:19 PM UTC
Investigating
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Sep 16, 2026 at 8:57 PM UTC
Was your business affected by this eVetPractice (IDEXX) outage?
Follow eVetPractice (IDEXX) and route available status alerts to email or a team channel.