VMS Pro - Cases not making it into inboxes so they can be fed to specialists
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a major incident: VMS Pro - Cases not making it into inboxes so they can be fed to specialists. ServiceAlert observed recovery on Sep 8, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow eVetPractice (IDEXX) for future changes.
Incident Lifecycle
Affected Components
VetMedStat
VMS Pro
Incident Timeline
Monitoring
Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
Sep 8, 2026 at 1:19 PM UTC
Investigating
We are currently investigating this issue.
Sep 8, 2026 at 12:29 PM UTC
Was your business affected by this eVetPractice (IDEXX) outage?
Follow eVetPractice (IDEXX) and route available status alerts to email or a team channel.