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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
monitoring
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
investigating
Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers.
We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet.
Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status
We will provide updates as we have more detail available ...
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
We are continuing to work on a fix for this issue.
identified
Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.
We are continuing to work with MWI to restore order placement and order history updates.
monitoring
Orphans & orders are now coming in. Will contintue to monitor
investigating
SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.
Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.
Our teams are actively investigating both issues and will share updates as more information becomes available.
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Cubex Integration Issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
The Cubex Team is still actively working to restore services for all affected sites.
investigating
The Cubex Team are still actively investigating the issue and working to restore full functionality as quickly as possible.
investigating
Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
IDEXX Web PACS Scheduled Maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
IDEXX Web PACS will be undergoing maintenance on Thursday June 4th at 3PM EST.
Users may be unable to view images during the scheduled maintenance within IDEXX Web PACS, Cornerstone, NEO, VetConnect PLUS, and other applicable Practice Information Management systems, etc). Users may also experience a delay in uploading images.
Delayed Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Vello icon not displaying for some ezyVet customers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
Delayed Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnos...
May 2026
ezyVet Third Party Integration Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue with Keystone Omni. This is affecting their ability to communicate with ezyVet. Please contact Asteris/Keystone directly for further details.
Delayed Radiology Results in VetConnect PLUS
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. In the meantime, radiology results can continue to be viewed in WebPACS. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Clinics are unable to DICOM sends images to VMS.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We will continue to monitor through the night, but there should no longer be any delays with images loading.
monitoring
We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
Neo - 500 Errors When Accessing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have fixed the issue causing the 500 errors and are continuing to monitor.
investigating
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
