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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
monitoring
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
investigating
Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers.
We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet.
Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status
We will provide updates as we have more detail available ...
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
We are continuing to work on a fix for this issue.
identified
Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.
We are continuing to work with MWI to restore order placement and order history updates.
monitoring
Orphans & orders are now coming in. Will contintue to monitor
investigating
SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.
Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.
Our teams are actively investigating both issues and will share updates as more information becomes available.
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
ezyVet Third Party Integration Issue - Provet
Source not attested
Last archived state: resolved
View archived record details
investigating
Provet, one of our third-party integrations, is currently experiencing an issue with its integration. This is affecting the ability to validate integration, send orders or link products in ezyVet. Please contact Provet directly for further details.
Vello Requests & Notifications: Unable to open Appointment Request details
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're aware of an issue affecting some customers when opening appointment request details in Vello. Our team is actively investigating and will post an update here as soon as we have more information.
Performance Issues - Increased Error Rate in APSE2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical team have advised that performance has stabilised and this issue should now be resolved.
We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.
investigating
Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Interruption to ezyVet SMS services in Singapore
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical team has identified an issue affecting ezyVet SMS services for customers in Singapore.
We are working with our third‑party provider, Twilio, to resolve the issue and restore service as quickly as possible.
In the meantime, we recommend using alternative communication methods such as email or phone. We apologise for the disruption and will share an update as soon as more information is available.
ezyVet Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USW2 region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
(ezyVet) Smartflow Flowsheet Not Returning to ezyVet - Issue Under Investigation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical team have identified an issue and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
SmartOrder — IDEXX online ordering and order matching
minorSource not attested
Last archived state: resolved
View archived record details
investigating
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed ...
Issues printing reference laboratory requisition forms in Neo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The Neo Team is investigating reports of errors when attempting to print reference laboratory requisition forms.
Until the issue is resolved, requisition forms can be printed directly in VetConnect PLUS or your diagnostic partners portal.
We will post another update when we have more information.
ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime.
We apologise for the disruption and will provide an update as soon as more information is available.
ezyVet Third Party Integration Issue - Antech
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Antech, one of our third-party integrations, is currently experiencing an issue with HealthTracks and Antech Online. This is affecting the ability to order diagnostics in ezyVet. Please contact Antech directly or see https://www.healthtracks.com/ for further details.
