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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
monitoring
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.
We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
investigating
Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers.
We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet.
Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status
We will provide updates as we have more detail available ...
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
We are continuing to work on a fix for this issue.
identified
Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.
We are continuing to work with MWI to restore order placement and order history updates.
monitoring
Orphans & orders are now coming in. Will contintue to monitor
investigating
SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.
Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.
Our teams are actively investigating both issues and will share updates as more information becomes available.
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Legacy Incident Archive
60 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Powerscribe One - Users are unable to connect to the service
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Users should log out and log back in for the changes to take effect. We will continue to monitor.
identified
The development team is testing the potential fix and hope to move the change into our production environment soon. Will update again once that takes place.
identified
The development team has found the source of the error and will be attempting a fix shortly. It does take time for the update to get built and deployed (it is essentially another release) , and this is an attempt at a fix and isn't guaranteed to work. I will update again at 8:00 PM ET.
investigating
We are currently investigating an issue with Powerscribe One. Users are currently unable to connect to the service.
July 2026
Ordering Delay- In House Diagnostics
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 11 am ET on Thursday, July 30th.
PowerScribe One - Users unable to connect to speech services
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.
identified
The issue has been identified and a fix is being implemented.
investigating
WE are currently investigating an issue with PowerScribe One.
Users are currently unable to use the service.
VMS and Web PACs slowness
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been made. You should be able to view images again. We will continue to monitor.
investigating
We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application.
Expected Impact:
Slowness across both systems.
Intermittent errors when viewing images.
Total login or access failure for some users.
We are working to resolve this as quickly as possible
ezyVet Third Party Integration Issue - Heska Imaging
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Heska Imaging, one of our third-party integrations, is currently experiencing an issue with their Server. This is affecting the ability to order diagnostic imaging requests in ezyVet. Please contact Heska Imaging directly for further details.
VMS Applications - Unable to load applications
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue preventing users from loading the application has been resolved. Our team identified the root cause and implemented a fix. All systems are operational, and we are actively monitoring the application to ensure ongoing stability.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
VMS Pro - Users are unable to see images in the viewer
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with users not being to see images in the viewer.
Web PACS - Unable to Import/Export Images
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.
investigating
WE are currently investigating an issue with Import & Export functionality in Web PACS.
Issue starting IDEXX Payments transactions from Neo
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and we're monitoring the system.
monitoring
We are continuing to investigate reports of this issue. Until it is resolved, please use Empty Cache and Hard Reload as needed.
monitoring
A fix has been applied and we're monitoring the system.
identified
The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause.
In Google Chrome, please Empty Cache and Hard Reload to resolve the issue.
Mac
- Open the page you want to refresh.
- Open Chrome DevTools using Command (⌘) + Option + I.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Windows
- Open the page you want to ref...
