Payment method(s): Pix Automático
Country: Brazil
Impact: We are observing failures for new Pix Automático charges, leading to payment failures for customers. The issue has been identified, and our teams are actively investigating to resolve it.
We'll keep updates coming.
Payment method(s): Cash
Country: Bolivia
Impact: The cause of the issue affecting Cash payments has been identified. Cash payment requests are failing, and vouchers are not being generated. Efforts are underway to resolve this and restore full service.
We have detected a service degradation affecting payouts in Argentina. Payouts may be delayed or cancelled. Our teams are actively working with our external partner to restore full service as quickly as possible.
[Brazil][PIX] Payment processing degradation due to BACEN instability
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of a degradation affecting PIX payment processing. Transactions may experience failures, delays, or inconsistent statuses. Our teams are actively working with partners to restore full service.
[Brazil][PIX] Cross-border payment interruption in checkout
Payment method(s): PIX
Country: Brazil
Impact: Cross-border PIX transactions are currently experiencing an interruption. The cause has been identified, and our teams are actively working to understand the root cause and fix the issue.
PagoEfectivo services are being brought back online by the provider, and we are seeing early signs of recovery in transactions. We are monitoring closely to confirm stability and will update once recovery is fully confirmed.
monitoring
PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.
monitoring
PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact with PagoEfectivo and will share updates as soon as we have new information.
identified
Payment method(s): PagoEfectivo
Country: Peru
Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.
Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.
monitoring
Payment method(s): Cash.
Country: Bolivia.
Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
Payment method(s): Cash
Country: Bolivia
Impact: We are experiencing a communication issue with our partner in Bolivia, affecting Cash payments. As a result, some transactions may experience minor delays or failures. Our teams are actively working with the partner to resolve the issue and restore full service as soon as possible.
Payment method(s): E-Wallet
Country: Colombia
Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service as soon as possible.
Payment method(s): Bank Transfer
Country: Nigeria
Impact: We are experiencing issues processing Bank Transfer payments in Nigeria due to an issue with an external partner. Our teams are actively working with them to restore the service.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Payment method(s): E-Wallet
Country: Colombia
Impact: The previously resolved service disruption has reoccurred and may affect E-Wallet transactions in Colombia. Our provider is actively working on stabilization. Further updates will follow.
E-Wallet transactions are gradually returning to normal levels. We are actively monitoring the service for full stability.
identified
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
[Brazil][Nupay] Intermittent processing issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Payment method(s): Nupay
Country: Brazil
Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.
Payment method(s): PSE (Bank Transfer)
Country: Colombia
Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
Payment method(s): Nequi, Payments API
Country: Colombia
Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
[Payout] [Mexico] SPEI Incident
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
Payment method(s): PIX, Payments API
Country: Brazil
Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
