Current answer
EBANX experienced a major incident: Payment processing degradation. ServiceAlert observed recovery on Oct 19, 2026.
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Incident Lifecycle
Affected Components
Cash
Incident Timeline
Monitoring
Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.
Oct 19, 2026 at 11:39 AM UTC
Monitoring
Payment method(s): Cash.
Country: Bolivia.
Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
Country: Bolivia.
Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
Oct 19, 2026 at 4:25 AM UTC
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