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EBANX Outage History

Uptime record, past incidents, and downtime history for EBANX.

Checking current status...
54.3% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 33.3% 12 8
April 2026 56.7% 30 13
March 2026 100% 4 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
[Colombia][E-Wallet] Payment processing degradation
minor

Started: May 9, 7:41 PM

investigating
We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
May 9, 9:30 PM
identified
Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
May 9, 7:41 PM
[Colombia][E-Wallet] Payment processing degradation
major

Started: May 9, 3:56 AM

monitoring
Payment method(s): E-Wallet Country: Colombia Impact: The previously resolved service disruption has reoccurred and may affect E-Wallet transactions in Colombia. Our provider is actively working on stabilization. Further updates will follow.
May 9, 3:56 AM
[Colombia][E-Wallet] Payment processing degradation
major

Started: May 9, 12:24 AM

monitoring
E-Wallet transactions are gradually returning to normal levels. We are actively monitoring the service for full stability.
May 9, 2:45 AM
identified
Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
May 9, 12:24 AM
[Brazil][Nupay] Intermittent processing issues
major

Started: May 8, 11:17 PM

monitoring
Payment method(s): Nupay Country: Brazil Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.
May 8, 11:17 PM
MPConnect service instability
critical

Started: May 8, 1:32 AM

investigating
MPConnect is still working on it.
May 8, 1:32 AM
investigating
MPconnect is facing degradation due to AWS cloud provider instability
May 8, 1:24 AM
investigating
We are currently investigating service instability with the MPConnect e-wallet.
May 8, 12:42 AM
[Colombia][Bank Transfer] Payment confirmation degradation
minor

Started: May 6, 8:14 PM

investigating
Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
May 6, 8:14 PM
April 2026
[Colombia][Payments API][Nequi] Payment processing degradation
minor

Started: Apr 21, 6:20 AM

investigating
Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
Apr 21, 6:20 AM
[Payout] [Mexico] SPEI Incident
critical

Started: Apr 10, 1:52 PM

investigating
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
Apr 10, 1:52 PM
[Brazil][Payments API][PIX] Payment processing degradation
major

Started: Apr 1, 11:30 AM

investigating
Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
Apr 1, 11:30 AM
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