Payment method(s): Pix Automático
Country: Brazil
Impact: We are observing failures for new Pix Automático charges, leading to payment failures for customers. The issue has been identified, and our teams are actively investigating to resolve it.
We'll keep updates coming.
Payment method(s): Cash
Country: Bolivia
Impact: The cause of the issue affecting Cash payments has been identified. Cash payment requests are failing, and vouchers are not being generated. Efforts are underway to resolve this and restore full service.
We have detected a service degradation affecting payouts in Argentina. Payouts may be delayed or cancelled. Our teams are actively working with our external partner to restore full service as quickly as possible.
[Brazil][PIX] Payment processing degradation due to BACEN instability
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of a degradation affecting PIX payment processing. Transactions may experience failures, delays, or inconsistent statuses. Our teams are actively working with partners to restore full service.
[Brazil][PIX] Cross-border payment interruption in checkout
Payment method(s): PIX
Country: Brazil
Impact: Cross-border PIX transactions are currently experiencing an interruption. The cause has been identified, and our teams are actively working to understand the root cause and fix the issue.
PagoEfectivo services are being brought back online by the provider, and we are seeing early signs of recovery in transactions. We are monitoring closely to confirm stability and will update once recovery is fully confirmed.
monitoring
PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.
monitoring
PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact with PagoEfectivo and will share updates as soon as we have new information.
identified
Payment method(s): PagoEfectivo
Country: Peru
Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.
Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.
monitoring
Payment method(s): Cash.
Country: Bolivia.
Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
Payment method(s): Cash
Country: Bolivia
Impact: We are experiencing a communication issue with our partner in Bolivia, affecting Cash payments. As a result, some transactions may experience minor delays or failures. Our teams are actively working with the partner to resolve the issue and restore full service as soon as possible.
Payment method(s): E-Wallet
Country: Colombia
Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service as soon as possible.
Payment method(s): Bank Transfer
Country: Nigeria
Impact: We are experiencing issues processing Bank Transfer payments in Nigeria due to an issue with an external partner. Our teams are actively working with them to restore the service.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[Brazil][PIX] Payment processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
PIX
monitoring
PIX transactions are recovering and conversion rates are now increasing. We are monitoring closely to confirm full recovery and will share a final update once the incident is resolved.
investigating
The incident affecting PIX transactions is still under investigation. The issue appears to be at the PIX network infrastructure level and is being handled at that level. At this time, any PIX transfer using a PIX key is failing, including QR code payments. Transfers made via bank account details (agency/account) remain functional. We continue to monitor closely and will share further updates as more information becomes available.
investigating
The issue is still ongoing. We continue to closely monitor the situation and will share further updates as more information becomes available.
identified
We are experiencing degradation affecting PIX transactions. Our teams are actively investigating the issue, which may result in processing delays or failures.
[Brazil][PIX] Payment processing degradation
minorSource not attested
Last archived state: resolved
View archived record details
PIX
investigating
Payment method(s): PIX
Country: Brazil
Impact: We are observing degradation affecting PIX transactions. Our teams are actively investigating the cause, which may result in processing delays or failures.
[Brazil][PIX] Conversion rate reduction
minorSource not attested
Last archived state: resolved
View archived record details
PIX
monitoring
The issue has been identified and a fix has been applied. We are monitoring closely to confirm full recovery
investigating
Payment method(s): PIX
Country: Brazil
Impact: We are observing a slight reduction in PIX conversion rates due to failures at two of our partner PSPs (Itaú and PicPay). Our teams are actively working with these partners to resolve the issue and restore full service.
[Nigeria][USSD] Payment Processing Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Payment method(s): USSD
Country: Nigeria
Impact: We are currently experiencing a degradation in payment processing for transactions in Nigeria. Payments may experience timeouts, resulting in failed or delayed transaction processing.
Our team is actively investigating the issue and working to restore normal payment processing.
[Brazil][PIX] Pix Automático Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied, and services are returning to normal. We are monitoring for stability.
identified
Payment method(s): PIX Automático
Country: Brazil
Impact: The cause of the degradation affecting PIX Automático transactions has been identified, and our teams are actively working with our partners to restore full service.
July 2026
[India][E-Wallet] UPI Autopay Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue affecting UPI Autopay in India. We have escalated this to our local banking partner and will provide updates as we receive more information.
[Argentina][Document Validation] Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Payment method(s): N/A
Country: Argentina
Impact: We have identified the cause of an issue affecting document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
investigating
Payment method(s): N/A
Country: Argentina
Impact: We have identified an issue with document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
[Mexico][SPEI] Scheduled Maintenance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Payment method(s): SPEI
Country: Mexico
Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider.
Start: 2026-07-23 06:00 UTC
End: 2026-07-23 11:00 UTC
monitoring
Payment method(s): SPEI
Country: Mexico
Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider.
Start: 2026-07-23 06:00
End: 2026-07-23 11:00
[Chile][Cards] Payment processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Payment method(s): Cards
Country: Chile
Impact: Intermittent failures are affecting Cards transactions. The cause has been identified, and our teams are actively working with partners to restore normal operations.
[Brazil][PIX] Payment processing degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization.
monitoring
Minimum impact observed in Cash-in operations, and Pix Automatico.
identified
Payment method(s): PIX
Country: Brazil
Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.
