EBANX Outage History
Uptime record, past incidents, and downtime history for EBANX.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 26.7% | 15 | 11 |
| July 2026 | 35.5% | 31 | 20 |
| June 2026 | 46.7% | 30 | 16 |
| May 2026 | 40% | 15 | 9 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
[Nigeria][USSD] Payment Processing Degradation
Started: Aug 13, 8:57 PM
identified
Payment method(s): USSD
Country: Nigeria
Impact: We are currently experiencing a degradation in payment processing for transactions in Nigeria. Payments may experience timeouts, resulting in failed or delayed transaction processing.
Our team is actively investigating the issue and working to restore normal payment processing.
Aug 13, 8:57 PM
[Brazil][PIX] Pix Automático Degradation
Started: Aug 11, 12:35 AM
monitoring
A fix has been applied, and services are returning to normal. We are monitoring for stability.
Aug 11, 1:04 AM
identified
Payment method(s): PIX Automático
Country: Brazil
Impact: The cause of the degradation affecting PIX Automático transactions has been identified, and our teams are actively working with our partners to restore full service.
Aug 11, 12:35 AM
July 2026
[India][E-Wallet] UPI Autopay Service Degradation
Started: Jul 30, 6:10 AM
investigating
We have identified an issue affecting UPI Autopay in India. We have escalated this to our local banking partner and will provide updates as we receive more information.
Jul 30, 6:10 AM
[Argentina][Document Validation] Service Degradation
Started: Jul 27, 7:15 PM
investigating
Payment method(s): N/A
Country: Argentina
Impact: We have identified the cause of an issue affecting document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Jul 27, 7:17 PM
investigating
Payment method(s): N/A
Country: Argentina
Impact: We have identified an issue with document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
Jul 27, 7:15 PM
[Mexico][SPEI] Scheduled Maintenance
Started: Jul 23, 8:38 AM
monitoring
Payment method(s): SPEI
Country: Mexico
Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider.
Start: 2026-07-23 06:00 UTC
End: 2026-07-23 11:00 UTC
Jul 23, 8:39 AM
monitoring
Payment method(s): SPEI
Country: Mexico
Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider.
Start: 2026-07-23 06:00
End: 2026-07-23 11:00
Jul 23, 8:38 AM
[Chile][Cards] Payment processing degradation
Started: Jul 10, 2:22 AM
investigating
Payment method(s): Cards
Country: Chile
Impact: Intermittent failures are affecting Cards transactions. The cause has been identified, and our teams are actively working with partners to restore normal operations.
Jul 10, 2:22 AM
[Brazil][PIX] Payment processing degradation
Started: Jul 7, 8:41 PM
monitoring
Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization.
Jul 7, 9:04 PM
monitoring
Minimum impact observed in Cash-in operations, and Pix Automatico.
Jul 7, 8:52 PM
identified
Payment method(s): PIX
Country: Brazil
Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.
Jul 7, 8:41 PM
[Payout][Mexico] SPEI Outage - Arcus
Started: Jul 6, 7:51 PM
investigating
Status:
INVESTIGATING
Window (UTC):
2026-07-06 19:00 → 2026-07-06 20:30
Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Jul 6, 7:51 PM
identified
Status:
INVESTIGATING
Window (UTC):
2026-07-06 19:00 → 2026-07-06 20:30
Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Jul 6, 7:51 PM
[Colombia][E-Wallet] Payment processing degradation
Started: Jul 6, 3:58 AM
identified
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
Jul 6, 3:58 AM
[Brazil][PIX] Payment processing degradation
Started: Jul 1, 1:28 AM
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of the degradation affecting PIX transactions. Our teams are actively working to resolve the issue and restore full service.
Jul 1, 1:30 AM
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of the degradation affecting PIX transactions. Our teams are actively working with our partners to resolve the issue and restore full service.
Jul 1, 1:28 AM
June 2026
[Peru][PagoEfectivo] Payments temporarily unavailable
Started: Jun 29, 5:29 PM
monitoring
Payment method(s): PagoEfectivo
Country: Peru
Impact: PagoEfectivo payment creation is temporarily unavailable. The cause has been identified, and our teams are actively working with partners to resolve the issue.
Jun 29, 5:29 PM
[Brazil][PIX] Payment rejections affecting Banco do Brasil accounts
Started: Jun 25, 7:43 PM
monitoring
The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly.
Jun 25, 10:02 PM
investigating
A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored.
Jun 25, 8:59 PM
investigating
We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly.
Jun 25, 8:17 PM
investigating
Payment method(s): PIX
Country: Brazil
Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.
Jun 25, 7:43 PM
[Colombia][Cards] Transaction failures
Started: Jun 22, 1:42 PM
monitoring
We are observing successful transactions and will continue to monitor to ensure full stability.
Jun 22, 2:06 PM
monitoring
A fix has been applied and we are monitoring the stability of card transactions regarding our partner.
Jun 22, 1:56 PM
identified
Payment method(s): Cards (credit/debit)
Country: Colombia
Impact: We have identified the cause of major transaction failures affecting card payments and are actively working with our partners to restore full service.
Jun 22, 1:42 PM
[Global][EBANX Dashboard] Partial Unavailability
Started: Jun 15, 2:08 PM
monitoring
The hotfix has been deployed, and we are continuing to monitor the situation.
Jun 15, 3:14 PM
identified
We identified the root cause and deployed a hotfix. We're now monitoring to confirm the issue is resolved.
Jun 15, 2:44 PM
identified
We have identified the cause of the partial unavailability affecting the EBANX Dashboard. Our teams are actively working with our partners to restore full functionality.
Jun 15, 2:08 PM
[Brazil][PIX] Pix services maintenance took more than expected
Started: Jun 8, 6:23 AM
monitoring
Monitoring is ongoing to confirm that all services are fully stable.
Jun 8, 8:57 AM
monitoring
Our team has brought all the PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
Jun 8, 8:24 AM
monitoring
Our team has brought some PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
Jun 8, 7:55 AM
identified
Service restoration is currently underway. PIX services will resume as soon as they are fully back online.
Jun 8, 7:20 AM
identified
We are actively working to restore the underlying services that support PIX operations. Service recovery is expected once this process is complete.
Jun 8, 6:49 AM
identified
The PIX maintenance window has exceeded the initial 20-minute estimate. We are working to reestablish PIX services as soon as possible. Pay-in, Pay-out, Payments, and Refunds remain unavailable.
Jun 8, 6:23 AM
May 2026
[Bolivia][Pagosnet] Payment processing partial degradation
Started: May 18, 10:28 PM
monitoring
Payment method: Pagosnet
Country: Bolivia
Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.
May 18, 10:28 PM
[Colombia][E-Wallet] Payment processing degradation
Started: May 9, 7:41 PM
investigating
We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
May 9, 9:30 PM
identified
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
May 9, 7:41 PM
[Colombia][E-Wallet] Payment processing degradation
Started: May 9, 3:56 AM
monitoring
Payment method(s): E-Wallet
Country: Colombia
Impact: The previously resolved service disruption has reoccurred and may affect E-Wallet transactions in Colombia. Our provider is actively working on stabilization. Further updates will follow.
May 9, 3:56 AM
[Colombia][E-Wallet] Payment processing degradation
Started: May 9, 12:24 AM
monitoring
E-Wallet transactions are gradually returning to normal levels. We are actively monitoring the service for full stability.
May 9, 2:45 AM
identified
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
May 9, 12:24 AM
[Brazil][Nupay] Intermittent processing issues
Started: May 8, 11:17 PM
monitoring
Payment method(s): Nupay
Country: Brazil
Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.
May 8, 11:17 PM
MPConnect service instability
Started: May 8, 1:32 AM
investigating
MPConnect is still working on it.
May 8, 1:32 AM
investigating
MPconnect is facing degradation due to AWS cloud provider instability
May 8, 1:24 AM
investigating
We are currently investigating service instability with the MPConnect e-wallet.
May 8, 12:42 AM
[Colombia][Bank Transfer] Payment confirmation degradation
Started: May 6, 8:14 PM
investigating
Payment method(s): PSE (Bank Transfer)
Country: Colombia
Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
May 6, 8:14 PM
April 2026
[Colombia][Payments API][Nequi] Payment processing degradation
Started: Apr 21, 6:20 AM
investigating
Payment method(s): Nequi, Payments API
Country: Colombia
Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
Apr 21, 6:20 AM
[Payout] [Mexico] SPEI Incident
Started: Apr 10, 1:52 PM
investigating
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
Apr 10, 1:52 PM
[Brazil][Payments API][PIX] Payment processing degradation
Started: Apr 1, 11:30 AM
investigating
Payment method(s): PIX, Payments API
Country: Brazil
Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
Apr 1, 11:30 AM