Payment method(s): E-Wallet
Country: Colombia
Impact: We have identified an issue affecting E-Wallet transactions in Colombia, leading to processing degradation. Our teams are actively working with our partners to restore full service.
Payment method(s): E-Wallet
Country: Peru
Impact: We have identified the cause of internal errors affecting E-Wallet transactions. Our teams are actively working with our partners to restore full service.
We are monitoring the recovery of PIX transactions with the impacted partner bank as they work to restore full service on their side. PIX transactions involving other banks remain unaffected. We will provide an update as soon as we confirm full recovery.
investigating
We are continuing to work with our partner to resolve the issue. We would like to clarify that this degradation is limited to one specific bank in Brazil, and PIX transactions involving other banks are unaffected. We will provide an update as soon as more information becomes available.
investigating
We are continuing to work with our partner to resolve the degradation affecting PIX transactions. We will provide an update as soon as more information becomes available.
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of a minor degradation affecting PIX transactions, which is linked to one of our partner banks in Brazil. Our teams are working with the partner to restore full service and will provide an update as soon as more information becomes available.
We are working with our external partner to resolve the issue. We have identified that this incident is also impacting pay-in flows
identified
We have detected a service degradation affecting payouts. Payout processing times may be longer than usual, and payouts may be temporarily unavailable.
Our teams are actively working with our external partners to restore full service as quickly as possible.
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
Payment method(s): Bank Transfer
Country: Colombia
Impact: We have identified intermittent issues affecting Bank Transfer processing, which may be causing delays or failures for payments. Our teams are actively working with our partners to resolve the issue.
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[Brazil][PIX] Payment processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
PIX
monitoring
PIX transactions are recovering and conversion rates are now increasing. We are monitoring closely to confirm full recovery and will share a final update once the incident is resolved.
investigating
The incident affecting PIX transactions is still under investigation. The issue appears to be at the PIX network infrastructure level and is being handled at that level. At this time, any PIX transfer using a PIX key is failing, including QR code payments. Transfers made via bank account details (agency/account) remain functional. We continue to monitor closely and will share further updates as more information becomes available.
investigating
The issue is still ongoing. We continue to closely monitor the situation and will share further updates as more information becomes available.
identified
We are experiencing degradation affecting PIX transactions. Our teams are actively investigating the issue, which may result in processing delays or failures.
[Brazil][PIX] Payment processing degradation
minorSource not attested
Last archived state: resolved
View archived record details
PIX
investigating
Payment method(s): PIX
Country: Brazil
Impact: We are observing degradation affecting PIX transactions. Our teams are actively investigating the cause, which may result in processing delays or failures.
[Brazil][PIX] Conversion rate reduction
minorSource not attested
Last archived state: resolved
View archived record details
PIX
monitoring
The issue has been identified and a fix has been applied. We are monitoring closely to confirm full recovery
investigating
Payment method(s): PIX
Country: Brazil
Impact: We are observing a slight reduction in PIX conversion rates due to failures at two of our partner PSPs (Itaú and PicPay). Our teams are actively working with these partners to resolve the issue and restore full service.
[Nigeria][USSD] Payment Processing Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Payment method(s): USSD
Country: Nigeria
Impact: We are currently experiencing a degradation in payment processing for transactions in Nigeria. Payments may experience timeouts, resulting in failed or delayed transaction processing.
Our team is actively investigating the issue and working to restore normal payment processing.
[Brazil][PIX] Pix Automático Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied, and services are returning to normal. We are monitoring for stability.
identified
Payment method(s): PIX Automático
Country: Brazil
Impact: The cause of the degradation affecting PIX Automático transactions has been identified, and our teams are actively working with our partners to restore full service.
July 2026
[India][E-Wallet] UPI Autopay Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue affecting UPI Autopay in India. We have escalated this to our local banking partner and will provide updates as we receive more information.
[Argentina][Document Validation] Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Payment method(s): N/A
Country: Argentina
Impact: We have identified the cause of an issue affecting document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
investigating
Payment method(s): N/A
Country: Argentina
Impact: We have identified an issue with document validation services in Argentina. Our teams are actively working with partners to restore full functionality.
[Mexico][SPEI] Scheduled Maintenance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Payment method(s): SPEI
Country: Mexico
Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider.
Start: 2026-07-23 06:00 UTC
End: 2026-07-23 11:00 UTC
monitoring
Payment method(s): SPEI
Country: Mexico
Impact: SPEI Payin and Payout services are temporarily unavailable due to scheduled maintenance by the provider.
Start: 2026-07-23 06:00
End: 2026-07-23 11:00
[Chile][Cards] Payment processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Payment method(s): Cards
Country: Chile
Impact: Intermittent failures are affecting Cards transactions. The cause has been identified, and our teams are actively working with partners to restore normal operations.
[Brazil][PIX] Payment processing degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization.
monitoring
Minimum impact observed in Cash-in operations, and Pix Automatico.
identified
Payment method(s): PIX
Country: Brazil
Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.
