Current answer
EBANX experienced a critical incident: [Peru][PagoEfectivo] Payment processing outage. ServiceAlert observed recovery on Oct 31, 2026.
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Incident Lifecycle
Affected Components
PagoEfectivo
Incident Timeline
Monitoring
PagoEfectivo services are being brought back online by the provider, and we are seeing early signs of recovery in transactions. We are monitoring closely to confirm stability and will update once recovery is fully confirmed.
Oct 31, 2026 at 11:51 AM UTC
Monitoring
PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.
Oct 31, 2026 at 7:12 AM UTC
Monitoring
PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact with PagoEfectivo and will share updates as soon as we have new information.
Oct 30, 2026 at 11:27 PM UTC
Identified
Payment method(s): PagoEfectivo
Country: Peru
Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.
Country: Peru
Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.
Oct 29, 2026 at 11:20 PM UTC
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