Payment method(s): Pix Automático
Country: Brazil
Impact: We are observing failures for new Pix Automático charges, leading to payment failures for customers. The issue has been identified, and our teams are actively investigating to resolve it.
We'll keep updates coming.
Payment method(s): Cash
Country: Bolivia
Impact: The cause of the issue affecting Cash payments has been identified. Cash payment requests are failing, and vouchers are not being generated. Efforts are underway to resolve this and restore full service.
We have detected a service degradation affecting payouts in Argentina. Payouts may be delayed or cancelled. Our teams are actively working with our external partner to restore full service as quickly as possible.
[Brazil][PIX] Payment processing degradation due to BACEN instability
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of a degradation affecting PIX payment processing. Transactions may experience failures, delays, or inconsistent statuses. Our teams are actively working with partners to restore full service.
[Brazil][PIX] Cross-border payment interruption in checkout
Payment method(s): PIX
Country: Brazil
Impact: Cross-border PIX transactions are currently experiencing an interruption. The cause has been identified, and our teams are actively working to understand the root cause and fix the issue.
PagoEfectivo services are being brought back online by the provider, and we are seeing early signs of recovery in transactions. We are monitoring closely to confirm stability and will update once recovery is fully confirmed.
monitoring
PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.
monitoring
PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact with PagoEfectivo and will share updates as soon as we have new information.
identified
Payment method(s): PagoEfectivo
Country: Peru
Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.
Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.
monitoring
Payment method(s): Cash.
Country: Bolivia.
Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
Payment method(s): Cash
Country: Bolivia
Impact: We are experiencing a communication issue with our partner in Bolivia, affecting Cash payments. As a result, some transactions may experience minor delays or failures. Our teams are actively working with the partner to resolve the issue and restore full service as soon as possible.
Payment method(s): E-Wallet
Country: Colombia
Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service as soon as possible.
Payment method(s): Bank Transfer
Country: Nigeria
Impact: We are experiencing issues processing Bank Transfer payments in Nigeria due to an issue with an external partner. Our teams are actively working with them to restore the service.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
[Payout][Mexico] SPEI Outage - Arcus
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Status:
INVESTIGATING
Window (UTC):
2026-07-06 19:00 → 2026-07-06 20:30
Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
identified
Status:
INVESTIGATING
Window (UTC):
2026-07-06 19:00 → 2026-07-06 20:30
Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
[Brazil][PIX] Payment processing degradation
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of the degradation affecting PIX transactions. Our teams are actively working to resolve the issue and restore full service.
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of the degradation affecting PIX transactions. Our teams are actively working with our partners to resolve the issue and restore full service.
Payment method(s): PagoEfectivo
Country: Peru
Impact: PagoEfectivo payment creation is temporarily unavailable. The cause has been identified, and our teams are actively working with partners to resolve the issue.
[Brazil][PIX] Payment rejections affecting Banco do Brasil accounts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly.
investigating
A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored.
investigating
We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly.
investigating
Payment method(s): PIX
Country: Brazil
Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.
[Colombia][Cards] Transaction failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing successful transactions and will continue to monitor to ensure full stability.
monitoring
A fix has been applied and we are monitoring the stability of card transactions regarding our partner.
identified
Payment method(s): Cards (credit/debit)
Country: Colombia
Impact: We have identified the cause of major transaction failures affecting card payments and are actively working with our partners to restore full service.
[Global][EBANX Dashboard] Partial Unavailability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The hotfix has been deployed, and we are continuing to monitor the situation.
identified
We identified the root cause and deployed a hotfix. We're now monitoring to confirm the issue is resolved.
identified
We have identified the cause of the partial unavailability affecting the EBANX Dashboard. Our teams are actively working with our partners to restore full functionality.
[Brazil][PIX] Pix services maintenance took more than expected
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Monitoring is ongoing to confirm that all services are fully stable.
monitoring
Our team has brought all the PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
monitoring
Our team has brought some PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
identified
Service restoration is currently underway. PIX services will resume as soon as they are fully back online.
identified
We are actively working to restore the underlying services that support PIX operations. Service recovery is expected once this process is complete.
identified
The PIX maintenance window has exceeded the initial 20-minute estimate. We are working to reestablish PIX services as soon as possible. Pay-in, Pay-out, Payments, and Refunds remain unavailable.
Payment method: Pagosnet
Country: Bolivia
Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.
We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
identified
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
