Payment method(s): E-Wallet
Country: Colombia
Impact: We have identified an issue affecting E-Wallet transactions in Colombia, leading to processing degradation. Our teams are actively working with our partners to restore full service.
Payment method(s): E-Wallet
Country: Peru
Impact: We have identified the cause of internal errors affecting E-Wallet transactions. Our teams are actively working with our partners to restore full service.
We are monitoring the recovery of PIX transactions with the impacted partner bank as they work to restore full service on their side. PIX transactions involving other banks remain unaffected. We will provide an update as soon as we confirm full recovery.
investigating
We are continuing to work with our partner to resolve the issue. We would like to clarify that this degradation is limited to one specific bank in Brazil, and PIX transactions involving other banks are unaffected. We will provide an update as soon as more information becomes available.
investigating
We are continuing to work with our partner to resolve the degradation affecting PIX transactions. We will provide an update as soon as more information becomes available.
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of a minor degradation affecting PIX transactions, which is linked to one of our partner banks in Brazil. Our teams are working with the partner to restore full service and will provide an update as soon as more information becomes available.
We are working with our external partner to resolve the issue. We have identified that this incident is also impacting pay-in flows
identified
We have detected a service degradation affecting payouts. Payout processing times may be longer than usual, and payouts may be temporarily unavailable.
Our teams are actively working with our external partners to restore full service as quickly as possible.
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
Payment method(s): Bank Transfer
Country: Colombia
Impact: We have identified intermittent issues affecting Bank Transfer processing, which may be causing delays or failures for payments. Our teams are actively working with our partners to resolve the issue.
We are experiencing degradation affecting PSE transactions. Our teams are in touch with the provider to solve this issue. Users may experience delays or transaction failures.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
[Payout][Mexico] SPEI Outage - Arcus
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Status:
INVESTIGATING
Window (UTC):
2026-07-06 19:00 → 2026-07-06 20:30
Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
identified
Status:
INVESTIGATING
Window (UTC):
2026-07-06 19:00 → 2026-07-06 20:30
Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
[Brazil][PIX] Payment processing degradation
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of the degradation affecting PIX transactions. Our teams are actively working to resolve the issue and restore full service.
identified
Payment method(s): PIX
Country: Brazil
Impact: We have identified the cause of the degradation affecting PIX transactions. Our teams are actively working with our partners to resolve the issue and restore full service.
Payment method(s): PagoEfectivo
Country: Peru
Impact: PagoEfectivo payment creation is temporarily unavailable. The cause has been identified, and our teams are actively working with partners to resolve the issue.
[Brazil][PIX] Payment rejections affecting Banco do Brasil accounts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly.
investigating
A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored.
investigating
We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly.
investigating
Payment method(s): PIX
Country: Brazil
Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.
[Colombia][Cards] Transaction failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing successful transactions and will continue to monitor to ensure full stability.
monitoring
A fix has been applied and we are monitoring the stability of card transactions regarding our partner.
identified
Payment method(s): Cards (credit/debit)
Country: Colombia
Impact: We have identified the cause of major transaction failures affecting card payments and are actively working with our partners to restore full service.
[Global][EBANX Dashboard] Partial Unavailability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The hotfix has been deployed, and we are continuing to monitor the situation.
identified
We identified the root cause and deployed a hotfix. We're now monitoring to confirm the issue is resolved.
identified
We have identified the cause of the partial unavailability affecting the EBANX Dashboard. Our teams are actively working with our partners to restore full functionality.
[Brazil][PIX] Pix services maintenance took more than expected
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Monitoring is ongoing to confirm that all services are fully stable.
monitoring
Our team has brought all the PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
monitoring
Our team has brought some PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
identified
Service restoration is currently underway. PIX services will resume as soon as they are fully back online.
identified
We are actively working to restore the underlying services that support PIX operations. Service recovery is expected once this process is complete.
identified
The PIX maintenance window has exceeded the initial 20-minute estimate. We are working to reestablish PIX services as soon as possible. Pay-in, Pay-out, Payments, and Refunds remain unavailable.
Payment method: Pagosnet
Country: Bolivia
Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.
We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
identified
Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
