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EBANX

[Colombia][E-Wallet] Payment processing degradation

Major Impact Resolved Duration: 2h 15m October 9, 2026
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Current answer

EBANX experienced a major incident: [Colombia][E-Wallet] Payment processing degradation. ServiceAlert observed recovery on Oct 9, 2026.

Official EBANX status page Current EBANX status ServiceAlert observed status change:

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Incident Lifecycle

Investigating
Affected Components
E-Wallet

Incident Timeline

Investigating
Payment method(s): E-Wallet
Country: Colombia
Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service as soon as possible.
Oct 9, 2026 at 4:29 PM UTC
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