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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
February 2026
Customers may experience latency when attempting to load the admin console (DIRCA-4249)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC
monitoring
Performance has improved and we are monitoring.
investigating
We are currently investigating the issue.
January 2026
Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Temporary Workaround
Customers can switch back to the old User Interface by following these steps:
Go to Admin
Select Sending Settings
Disable “New Sending Experience”
Save changes
identified
The issue has been identified and a fix is being implemented.
Users may see an error when uploading a workflow in Maestro (DIRCA-4229)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC
investigating
We are investigating an issue impacting Agreement Desk in NA1 - NA4.
Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.
We will share updates as more information becomes available.
Users may experience reporting data delays (DIRCA-4177)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
The issue has been identified and a fix is being scheduled.
investigating
We are currently investigating this issue.
CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
identified
Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
CLM NA11 Customers may experience latency (DIRCA-4165)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We continue to investigate. The latency is intermittent.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Users may experience throttling errors and/or rejected requests on their accounts.
Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Some customers may experience workflow failures (DIRCA-4101)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Send Latency in EU (Incident 4776)
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers have identified a root cause and are working on releasing a fix.
investigating
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users might experience latency when attempting to convert non-PDF documents (Incident-4750)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor for stability while we investigate possible secondary factors.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We continue to monitor the environment to ensure stability.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Customers may experience intermittent latency and errors in Navigator (Incident 4748)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
Login failures and Latency Issues with Sending and Signing Envelopes
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
identified
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
investigating
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
Intermittent Errors in UAT (Incident 4682)
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience intermittent errors, jobs not completing, and the inability to login to UAT.
User Membership Group Update Delays (Incident 4672)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are implementing a change to resolve the AU delay.
identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
March 2026
Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Engineers are continuing to triage and develop a fix to the identified issue.
identified
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
Search Indexing Delays (Incident 4539)
Source not attested
Last archived state: resolved
View archived record details
identified
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
