CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)
View the provider incident record →Current answer
DocuSign experienced a minor incident: CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166). Resolved on Jan 21, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / NA11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
Jan 21, 2026 at 8:04 PM UTC
Identified
Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
Jan 21, 2026 at 6:28 PM UTC
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