Current answer
DocuSign experienced a minor incident: CLM NA11 Customers may experience latency (DIRCA-4165). Resolved on Jan 21, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / NA11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
Jan 21, 2026 at 8:00 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Jan 21, 2026 at 7:17 PM UTC
Investigating
We continue to investigate. The latency is intermittent.
Jan 21, 2026 at 6:37 PM UTC
Investigating
We are continuing to investigate this issue.
Jan 21, 2026 at 6:09 PM UTC
Investigating
We are currently investigating this issue.
Jan 21, 2026 at 5:49 PM UTC
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