Users may experience reporting data delays (DIRCA-4177)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may experience reporting data delays (DIRCA-4177). Resolved on Jan 24, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow DocuSign for future changes.
Affected Components
CLM / NA21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
Jan 24, 2026 at 11:55 PM UTC
Identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
Jan 24, 2026 at 9:20 PM UTC
Identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
Jan 23, 2026 at 2:07 AM UTC
Identified
The issue has been identified and a fix is being scheduled.
Jan 23, 2026 at 12:07 AM UTC
Investigating
We are currently investigating this issue.
Jan 22, 2026 at 11:31 PM UTC
Was your business affected by this DocuSign outage?
Follow DocuSign and route available status alerts to email or a team channel.