Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135). Resolved on Jan 15, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow DocuSign for future changes.
Affected Components
CLM / NA11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
Jan 15, 2026 at 7:52 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Jan 15, 2026 at 7:31 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Jan 15, 2026 at 7:15 PM UTC
Was your business affected by this DocuSign outage?
Follow DocuSign and route available status alerts to email or a team channel.