Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228). Resolved on Jan 29, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow DocuSign for future changes.
Affected Components
eSignature / AU
eSignature / CA
eSignature / EU
eSignature / FedRAMP
eSignature / JP1
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
eSignature / USFED
eSignature / DEMO
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.
Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.
Jan 29, 2026 at 5:19 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Jan 29, 2026 at 5:17 PM UTC
Identified
Temporary Workaround
Customers can switch back to the old User Interface by following these steps:
Go to Admin
Select Sending Settings
Disable “New Sending Experience”
Save changes
Customers can switch back to the old User Interface by following these steps:
Go to Admin
Select Sending Settings
Disable “New Sending Experience”
Save changes
Jan 29, 2026 at 4:59 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Jan 29, 2026 at 4:53 PM UTC
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