NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)
View the provider incident record →Current answer
DocuSign experienced a minor incident: NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154). Resolved on Jan 20, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
Jan 20, 2026 at 6:00 PM UTC
Investigating
We are continuing to investigate this issue.
Jan 20, 2026 at 5:47 PM UTC
Investigating
We are continuing to investigate this issue.
Jan 20, 2026 at 5:43 PM UTC
Investigating
Users may experience throttling errors and/or rejected requests on their accounts.
Jan 20, 2026 at 5:03 PM UTC
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