NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)
View the provider incident record →Current answer
DocuSign experienced a minor incident: NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204). Resolved on Jan 26, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC
Customers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC
Jan 26, 2026 at 7:42 PM UTC
Investigating
We are investigating an issue impacting Agreement Desk in NA1 - NA4.
Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.
We will share updates as more information becomes available.
Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.
We will share updates as more information becomes available.
Jan 26, 2026 at 7:37 PM UTC
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