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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Document generation failures in salesforce integration (Incident 5525)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / EUCLM / EU21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-03 05:59 PM UTC until 2026-08-04 04:53 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Customers may encounter document generation failures with salesforce integration.
We are currently investigating the issue.
Powerforms Intermittently Not Loading (Incident 5517)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-03 01:00 PM UTC until 2026-08-03 08:45 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are actively investigating this issue.
July 2026
Failures with Envelope Writeback and Status Updates (Incident 5505)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send."
Services affected: Salesforce connector (envelope write-back, status updates)
Impact: Completed envelope statuses may not be reflected in Salesforce.
Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-30 06:49 PM UTC until 2026-07-30 08:51 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors when signing up for new accounts (Incident 5500)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC.
identified
We have identified the issue and a fix is being implemented.
Provider resolved: . The notice publication date does not establish the outage start.
Trusted Service Provider / PROD
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-27 09:05 AM UTC until 2026-07-27 05:10 PM UTC.
identified
Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue.
Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / AUeSignature / JP1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-23 05:30 PM UTC until 2026-07-23 10:16 PM UTC.
investigating
AU and JP are stable at present. Teams are continuing to investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-22 05:24 PM UTC until 2026-07-22 09:15 PM UTC.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors executing workflows and uploading documents (Incident 5399)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / UAT NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-15 02:56 AM UTC until 2026-07-15 03:24 AM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Some customers may experience latencies sending and signing in EU (Incident-4915)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating the issue.
Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are observing telemetry to validate.
identified
We are continuing to work on a fix for this issue.
identified
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
Customers may experience issues accessing PowerForms (Incident-4870)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users may experience timeouts when attempting to complete document transactions (incident 4866)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.
identified
Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
monitoring
Our engineering teams have deployed a fix and we are now monitoring to validate.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve ...
Users may experience connection errors when trying to switch to CLM (Incident 4861)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Additional teams have been engaged to triage this issue.
investigating
A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.
Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
AU Site Outage (Incident 4840)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a mitigation and are monitoring the results.
