Failures with Envelope Writeback and Status Updates (Incident 5505)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Failures with Envelope Writeback and Status Updates (Incident 5505). Resolved on Jul 31, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / EU
eSignature / NA2
eSignature / NA3
eSignature / DEMO
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC.
Jul 31, 2026 at 6:01 PM UTC
Identified
The issue has been identified and we continue our work to implement a fix.
Jul 31, 2026 at 5:51 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Jul 31, 2026 at 5:33 PM UTC
Investigating
We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send."
Services affected: Salesforce connector (envelope write-back, status updates)
Impact: Completed envelope statuses may not be reflected in Salesforce.
Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.
Services affected: Salesforce connector (envelope write-back, status updates)
Impact: Completed envelope statuses may not be reflected in Salesforce.
Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.
Jul 31, 2026 at 5:16 PM UTC
Investigating
We continue to investigate the issue and additional resources have been engaged.
Jul 31, 2026 at 3:23 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 31, 2026 at 3:22 PM UTC
Investigating
Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
Jul 31, 2026 at 12:45 PM UTC
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