Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Customers may experience errors loading PowerForms to sign envelopes (Incident 5417). Resolved on Jul 17, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / NA3
eSignature / NA1
eSignature / NA4
eSignature / NA2
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC.
Jul 17, 2026 at 5:54 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Jul 17, 2026 at 5:46 PM UTC
Investigating
We are actively investigating this issue.
Jul 17, 2026 at 5:33 PM UTC
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