Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409). Resolved on Jul 23, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow DocuSign for future changes.
Provider notice timeline
Affected Components
eSignature / AU
eSignature / JP1
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-23 05:30 PM UTC until 2026-07-23 10:16 PM UTC.
Customers may have experienced errors from 2026-07-23 05:30 PM UTC until 2026-07-23 10:16 PM UTC.
Jul 23, 2026 at 10:30 PM UTC
Investigating
AU and JP are stable at present. Teams are continuing to investigate the issue.
Jul 23, 2026 at 9:45 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 23, 2026 at 9:07 PM UTC
Investigating
We are actively investigating this issue.
Jul 23, 2026 at 8:59 PM UTC
Was your business affected by this DocuSign outage?
Follow DocuSign and route available status alerts to email or a team channel.