Document generation failures in salesforce integration (Incident 5525)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Document generation failures in salesforce integration (Incident 5525). Resolved on Aug 4, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / EU
CLM / EU21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-03 05:59 PM UTC until 2026-08-04 04:53 PM UTC.
Customers may have experienced errors from 2026-08-03 05:59 PM UTC until 2026-08-04 04:53 PM UTC.
Aug 4, 2026 at 4:00 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 4, 2026 at 3:47 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Aug 4, 2026 at 3:10 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 4, 2026 at 2:30 PM UTC
Investigating
Customers may encounter document generation failures with salesforce integration.
We are currently investigating the issue.
We are currently investigating the issue.
Aug 4, 2026 at 1:40 PM UTC
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