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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Document generation failures in salesforce integration (Incident 5525)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / EUCLM / EU21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-03 05:59 PM UTC until 2026-08-04 04:53 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Customers may encounter document generation failures with salesforce integration.
We are currently investigating the issue.
Powerforms Intermittently Not Loading (Incident 5517)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-03 01:00 PM UTC until 2026-08-03 08:45 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are actively investigating this issue.
July 2026
Failures with Envelope Writeback and Status Updates (Incident 5505)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send."
Services affected: Salesforce connector (envelope write-back, status updates)
Impact: Completed envelope statuses may not be reflected in Salesforce.
Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-30 06:49 PM UTC until 2026-07-30 08:51 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors when signing up for new accounts (Incident 5500)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC.
identified
We have identified the issue and a fix is being implemented.
Provider resolved: . The notice publication date does not establish the outage start.
Trusted Service Provider / PROD
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-27 09:05 AM UTC until 2026-07-27 05:10 PM UTC.
identified
Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue.
Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / AUeSignature / JP1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-23 05:30 PM UTC until 2026-07-23 10:16 PM UTC.
investigating
AU and JP are stable at present. Teams are continuing to investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-22 05:24 PM UTC until 2026-07-22 09:15 PM UTC.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors executing workflows and uploading documents (Incident 5399)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / UAT NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-15 02:56 AM UTC until 2026-07-15 03:24 AM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues in JP1 with Salesforce Writeback (Incident 5648)
Source not attested
Last archived state: resolved
View archived record details
JP1
investigating
Customers in JP1 may experience issues when writing back to Salesforce after signing a document. Engineering teams are engaged and are actively triaging this issue.
Document Upload and Generation Errors (Incident 5595)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Degraded Task Processing and Latency across multiple services (Incident 5576)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the environment to ensure stability.
monitoring
We continue to monitor the environment to ensure stability.
identified
We continue to work to implement a fix for the issue.
identified
Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.
Login Issues in AU region (Incident 5572)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.
identified
Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.
investigating
Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.
Latency and Errors Across NA11 (Incident 5558)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix was implemented and we are monitoring to ensure stability.
identified
The issue has been identified and we continue our work to implement a fix.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.
