Current answer
DocuSign experienced a major incident: Latency and Intermittent Errors (Incident 5501). Resolved on Jul 30, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-30 06:49 PM UTC until 2026-07-30 08:51 PM UTC.
Customers may have experienced errors from 2026-07-30 06:49 PM UTC until 2026-07-30 08:51 PM UTC.
Jul 30, 2026 at 9:02 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Jul 30, 2026 at 8:32 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Jul 30, 2026 at 8:11 PM UTC
Investigating
We are actively investigating this issue.
Jul 30, 2026 at 7:53 PM UTC
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