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82.2%of 45 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
February 2026
Customers may experience latency when attempting to load the admin console (DIRCA-4249)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC
monitoring
Performance has improved and we are monitoring.
investigating
We are currently investigating the issue.
January 2026
Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Temporary Workaround
Customers can switch back to the old User Interface by following these steps:
Go to Admin
Select Sending Settings
Disable “New Sending Experience”
Save changes
identified
The issue has been identified and a fix is being implemented.
Users may see an error when uploading a workflow in Maestro (DIRCA-4229)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC
investigating
We are investigating an issue impacting Agreement Desk in NA1 - NA4.
Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.
We will share updates as more information becomes available.
Users may experience reporting data delays (DIRCA-4177)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
The issue has been identified and a fix is being scheduled.
investigating
We are currently investigating this issue.
CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
identified
Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
CLM NA11 Customers may experience latency (DIRCA-4165)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We continue to investigate. The latency is intermittent.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Users may experience throttling errors and/or rejected requests on their accounts.
Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Some customers may experience workflow failures (DIRCA-4101)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to work to implement a fix for the issue.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Intermittent Errors and Delays (Incident 5219)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190) (Incident 5209)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Platform Latency in UAT (Incident 5187)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fix has been implemented and we are now monitoring telemetry to validate.
identified
We have identified the source of the issue and are preparing a fix.
investigating
Customers may be experiencing latency on the platform in the UAT Environment. Engineers have been engaged and are actively triaging this issue.
Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The fix is still in progress and being deployed. We will provide an update upon resolution.
identified
An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution.
Target Fix Date: June 23, 2026
Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
Salesforce for Gen customers may be unable to generate documents (Incident 5132)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the environment to ensure stability.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are actively investigating this issue.
Salesforce for Gen customers are unable to generate documents (Incident-5122)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers may experience intermittent latency (Incident 5118)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We continue to investigate the issue. Performance has improved but the issue is still under investigation.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Users may experience performance latency when utilizing the doc2pdf service (Incident 5085)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are have identified the root cause and we are implementing a fix.
