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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
February 2026
Customers may experience latency when attempting to load the admin console (DIRCA-4249)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC
monitoring
Performance has improved and we are monitoring.
investigating
We are currently investigating the issue.
January 2026
Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Temporary Workaround
Customers can switch back to the old User Interface by following these steps:
Go to Admin
Select Sending Settings
Disable “New Sending Experience”
Save changes
identified
The issue has been identified and a fix is being implemented.
Users may see an error when uploading a workflow in Maestro (DIRCA-4229)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC
investigating
We are investigating an issue impacting Agreement Desk in NA1 - NA4.
Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.
We will share updates as more information becomes available.
Users may experience reporting data delays (DIRCA-4177)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
The issue has been identified and a fix is being scheduled.
investigating
We are currently investigating this issue.
CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
identified
Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
CLM NA11 Customers may experience latency (DIRCA-4165)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We continue to investigate. The latency is intermittent.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Users may experience throttling errors and/or rejected requests on their accounts.
Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Some customers may experience workflow failures (DIRCA-4101)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis has been made aware of the issue and are currently investigating.
Some customers may not able to open any CLM documents (Incident 5375)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
Errors accessing the sending web application (Incident 5334)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
investigating
We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.
Updates will be posted when there is a significant update.
investigating
We continue to investigate and have engaged external vendor resources
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
minorSource not attested
Last archived state: resolved
View archived record details
identified
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Intermittent Errors and Delays (Incident 5312)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are actively investigating this issue.
June 2026
Customers may experience latency (Incident 5259)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged. We will provide the next update in approximately 24 hours.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Some customers may experience errors with Sending and Signing (Incident 5252)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors with Sending and Signing in NA3 (Incident 5247)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Intermittent issues with Reports and Search on S1 Prod (Incident 5233)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.
Intermittent issues with Reports and Search on S1 Prod (Incident 5233)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.
