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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
February 2026
Customers may experience latency when attempting to load the admin console (DIRCA-4249)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC
monitoring
Performance has improved and we are monitoring.
investigating
We are currently investigating the issue.
January 2026
Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-01-29 03:32 AM UTC to 2026-01-29 05:04 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Temporary Workaround
Customers can switch back to the old User Interface by following these steps:
Go to Admin
Select Sending Settings
Disable “New Sending Experience”
Save changes
identified
The issue has been identified and a fix is being implemented.
Users may see an error when uploading a workflow in Maestro (DIRCA-4229)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have been unable to create tickets and view newly created tickets from 2026-01-26 04:30 PM UTC until 2026-01-26 07:25 PM UTC
investigating
We are investigating an issue impacting Agreement Desk in NA1 - NA4.
Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.
We will share updates as more information becomes available.
Users may experience reporting data delays (DIRCA-4177)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
identified
The issue has been identified and a fix is being scheduled.
investigating
We are currently investigating this issue.
CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
identified
Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
CLM NA11 Customers may experience latency (DIRCA-4165)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We continue to investigate. The latency is intermittent.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Users may experience throttling errors and/or rejected requests on their accounts.
Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Some customers may experience workflow failures (DIRCA-4101)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Failures with Envelope Writeback and Status Updates (Incident 5505)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send."
Services affected: Salesforce connector (envelope write-back, status updates)
Impact: Completed envelope statuses may not be reflected in Salesforce.
Our engineering teams are actively investigating th...
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
Latency and Intermittent Errors (Incident 5501)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors when signing up for new accounts (Incident 5500)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Inbound email not may be working for some customers (Incident 5475)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating this issue.
Qualified Verification Latency (Incident 5472)
minorSource not attested
Last archived state: resolved
View archived record details
identified
Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue.
Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
AU and JP are stable at present. Teams are continuing to investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors executing workflows and uploading documents (Incident 5386)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Some Document Generation customers are being redirected to the CLM home page (Incident 5384)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
