Thus far we have not detected any direct impact to our customers, but we will continue to monitor
investigating
We are continuing to investigate this issue.
investigating
Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
identified
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
investigating
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
Inbound issues impacting some Mexico phone numbers
Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.
identified
Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.
identified
We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.
identified
We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Inbound Call Issues impacting French and Spanish Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating ongoing issues impacting inbound French and Spanish Numbers.
Degraded Service for Outbound Calls to Chile
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected.
Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution.
If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss opti...
identified
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers.
Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
Aircall Analytics Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have completed the mitigation actions, and performance levels are now stable.
We continue to actively monitor Analytics' performance.
Further updates will be provided as soon as progress is made.
identified
We have identified an issue with Analytics performance, and we're implementing mitigation measures.
During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes.
Live Monitoring is not impacted. We will provide further updates as soon as possible.
March 2026
Call dropping in Germany
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We applied a routing change for our downstream carrier to mitigate the issue.
investigating
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
