Aircall

Outbound audio degradation for some SG customers

Major Impact Resolved Duration: 3h 4m September 8, 2026

Current answer

Aircall experienced a major incident: Outbound audio degradation for some SG customers. ServiceAlert observed recovery on Sep 8, 2026.

Official Aircall status page Current Aircall status ServiceAlert observed status change: Sep 8, 2026 at 8:55 AM UTC

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Investigating Investigating Identified Monitoring

Affected Components

Inbound Calls Outbound Calls

Monitoring

A routing change has been implemented and we are monitoring the results.

Sep 8, 2026 at 8:11 AM UTC

Identified

The issue has been identified, and we're evaluating a fix

Sep 8, 2026 at 8:05 AM UTC

Investigating

We are continuing to investigate this issue.

Sep 8, 2026 at 5:54 AM UTC

Investigating

We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

Sep 8, 2026 at 5:50 AM UTC

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