Thus far we have not detected any direct impact to our customers, but we will continue to monitor
investigating
We are continuing to investigate this issue.
investigating
Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
identified
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
investigating
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
Inbound issues impacting some Mexico phone numbers
Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.
identified
Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.
identified
We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.
identified
We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues calling German numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
There has been an improvement with outbound calls. We continue monitoring.
identified
We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.
identified
The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.
investigating
We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.
French eSIM numbers unreachable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix was implemented by our Partner. We are currently monitoring the results.
investigating
We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
AI Agents not reading Knowledge Base
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
investigating
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
July 2026
Login issues in GB and CH
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
identified
We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.
investigating
We are currently investigating login issues in GB and CH.
Analytics High Loading time
minorSource not attested
Last archived state: resolved
View archived record details
identified
Aircall engineering is actively working on restoring the system performance
investigating
We are currently investigating an issue with Analytics high loading time on the Dashboard
Delay logging call/activity events to integrations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're actively working on improving the call logging delays
investigating
We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.
Delay logging call/activity events to integrations
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.
investigating
We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.
Errors saving E911 emergency location for some customers
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.
Users Stuck in Calls
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our teams and partners have been working on a fix and have observed recovery.
We will continue to monitor the system until the resolution is confirmed.
identified
The issue has been identified and we are working on a fix.
investigating
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
Analytics Dashboards Slow Loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We observe a return to normal performance with loading times.
We keep monitoring the results.
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
