Current answer
Aircall experienced a minor incident: Users stuck on call status. ServiceAlert observed recovery on Aug 26, 2026.
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Incident Lifecycle
Affected Components
Aircall Workspace (Web)
Aircall Workspace (Desktop)
Incident Timeline
Monitoring
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
Aug 26, 2026 at 7:15 PM UTC
Identified
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
Aug 26, 2026 at 6:40 PM UTC
Investigating
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
Aug 26, 2026 at 6:30 PM UTC
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