Aircall Workspace (Web)Aircall Workspace (Desktop)Aircall Mobile App (iOS)Aircall Mobile App (Android)Aircall Chrome Extension
monitoring
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.
We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
identified
The issue seems to be limited to one of the Roaming regions - Singapore.
Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.
Other regions are operating normally.
investigating
We are currently investigating a subset of users with connectivity issues.
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
identified
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
investigating
We are currently investigating reports of customers not being able to receive or make calls.
Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.
We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
identified
Our integration partner is working with their infrastructure provider to restore these services.
identified
The issue originates with the infrastructure that hosts these integrations.
We are working with our integration partner to restore it
investigating
We continue to investigate the disruption affecting the following partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
investigating
We are currently investigating an issue affecting the following Aircall partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
What's impacted:
Call events from Aircall are not being delivered to these integrations
New installs and OAuth flows through these integrations may also be failing
Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
Intermittent calls and SMS failures on a subset of French and Spanish numbers
We have been observing stabilization of the system performance for the past few minutes.
Our team will continue monitoring it until full resolution is confirmed.
identified
This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services.
The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers.
We are continuously working to stabilize the system performance.
investigating
We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Inbound Call Issues impacting French and Spanish Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating ongoing issues impacting inbound French and Spanish Numbers.
Degraded Service for Outbound Calls to Chile
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected.
Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution.
If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss opti...
identified
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers.
Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
Aircall Analytics Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have completed the mitigation actions, and performance levels are now stable.
We continue to actively monitor Analytics' performance.
Further updates will be provided as soon as progress is made.
identified
We have identified an issue with Analytics performance, and we're implementing mitigation measures.
During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes.
Live Monitoring is not impacted. We will provide further updates as soon as possible.
March 2026
Call dropping in Germany
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We applied a routing change for our downstream carrier to mitigate the issue.
investigating
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
