Current answer
Aircall experienced a minor incident: Inbound issues impacting some Mexico phone numbers. ServiceAlert observed recovery on Aug 26, 2026.
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Incident Lifecycle
Affected Components
Inbound Calls
Incident Timeline
Monitoring
Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.
Aug 26, 2026 at 6:51 AM UTC
Identified
Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.
Aug 26, 2026 at 4:14 AM UTC
Identified
We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.
Aug 25, 2026 at 11:14 PM UTC
Identified
We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.
Aug 25, 2026 at 9:16 PM UTC
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