Intermittent calls and SMS failures on a subset of French and Spanish numbers
View the provider incident record →Current answer
Aircall experienced a minor incident: Intermittent calls and SMS failures on a subset of French and Spanish numbers. ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
Inbound Calls
Inbound Messaging (SMS/MMS)
Numbers Management (Purchase, Porting, Compliance)
eSIM
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 5, 2026 at 10:05 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026 at 10:02 AM UTC
Identified
Our carrier is seeing recovery with calls and messaging services.
Oct 5, 2026 at 10:01 AM UTC
Identified
We are working with our carrier that identified the issue and taking remedial actions.
Oct 5, 2026 at 9:58 AM UTC
Investigating
We are continuing to investigate this issue.
Oct 5, 2026 at 9:33 AM UTC
Investigating
We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
Oct 5, 2026 at 9:32 AM UTC
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