Outbound calls from mobile Spanish numbers reaching an audio message.
View the provider incident record →Current answer
Aircall experienced a minor incident: Outbound calls from mobile Spanish numbers reaching an audio message.. ServiceAlert observed recovery on Oct 1, 2026.
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Incident Lifecycle
Affected Components
Outbound Calls
Incident Timeline
Monitoring
We have mitigated the impact by changing the carrier route. We continue monitoring.
Oct 1, 2026 at 4:29 PM UTC
Identified
The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.
Oct 1, 2026 at 4:15 PM UTC
Investigating
We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
Oct 1, 2026 at 4:02 PM UTC
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