Thus far we have not detected any direct impact to our customers, but we will continue to monitor
investigating
We are continuing to investigate this issue.
investigating
Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
identified
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
investigating
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
Inbound issues impacting some Mexico phone numbers
Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.
identified
Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.
identified
We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.
identified
We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Duplicate Inbound Call Attempts - UK Carrier
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
investigating
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
Duplicate Inbound Call Attempts - UK Carrier
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The carrier partner has implemented a fix, and we are observing calls returning to the regular performance.
We will continue to monitor the system until the resolution is confirmed.
identified
We have identified an issue with a UK Carrier that is causing inbound call connectivity retries.
This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts.
We will provide further details as soon as downstream carriers make progress.
June 2026
Analytics Dashboards Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
identified
The issue has been identified by our 3rd party provider, and a fix is in progress.
investigating
Performance is not stable again, and we are investigating.
monitoring
We have implemented and observed a return to normal performances.
We keep monitoring the results.
identified
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
SMS Delivery Delays in France and Spain
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
Some messages are not delivered for France and Spain numbers.
investigating
We are continuing to investigate the issue. Further updates to follow as we learn more.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
Playback Widget Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.
investigating
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
A fix has been implemented for the issue, and the app is functioning normally.
We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.
investigating
We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.
Issues with phone calls impacting Mexico phone numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue seems to be subscribed to a local carrier or local network and has returned to regular service.
We continue to monitor the situation to ensure voice service remains stable.
investigating
We are currently investigating an issue with Mexico phone numbers.
Workspace App - Error loading conversations
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly.
We will continue monitoring system performance over the upcoming moments to ensure full resolution.
identified
We identified the issue. Mitigation measures are in progress.
investigating
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
investigating
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
Issue on inbound/outbound calls
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available.
investigating
We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation.
We will be updating this status page to keep you informed of the resolution progress.
Calls Not Ringing iOS Mobile App
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
identified
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
investigating
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
investigating
We are investigating reports of calls not ringing on some devices.
