Aircall Workspace (Web)Aircall Workspace (Desktop)Aircall Mobile App (iOS)Aircall Mobile App (Android)Aircall Chrome Extension
monitoring
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.
We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
identified
The issue seems to be limited to one of the Roaming regions - Singapore.
Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.
Other regions are operating normally.
investigating
We are currently investigating a subset of users with connectivity issues.
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
identified
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
investigating
We are currently investigating reports of customers not being able to receive or make calls.
Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.
We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
identified
Our integration partner is working with their infrastructure provider to restore these services.
identified
The issue originates with the infrastructure that hosts these integrations.
We are working with our integration partner to restore it
investigating
We continue to investigate the disruption affecting the following partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
investigating
We are currently investigating an issue affecting the following Aircall partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
What's impacted:
Call events from Aircall are not being delivered to these integrations
New installs and OAuth flows through these integrations may also be failing
Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
Intermittent calls and SMS failures on a subset of French and Spanish numbers
We have been observing stabilization of the system performance for the past few minutes.
Our team will continue monitoring it until full resolution is confirmed.
identified
This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services.
The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers.
We are continuously working to stabilize the system performance.
investigating
We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Duplicate Inbound Call Attempts - UK Carrier
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
investigating
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
Duplicate Inbound Call Attempts - UK Carrier
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The carrier partner has implemented a fix, and we are observing calls returning to the regular performance.
We will continue to monitor the system until the resolution is confirmed.
identified
We have identified an issue with a UK Carrier that is causing inbound call connectivity retries.
This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts.
We will provide further details as soon as downstream carriers make progress.
June 2026
Analytics Dashboards Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
identified
The issue has been identified by our 3rd party provider, and a fix is in progress.
investigating
Performance is not stable again, and we are investigating.
monitoring
We have implemented and observed a return to normal performances.
We keep monitoring the results.
identified
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
SMS Delivery Delays in France and Spain
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
Some messages are not delivered for France and Spain numbers.
investigating
We are continuing to investigate the issue. Further updates to follow as we learn more.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
Playback Widget Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.
investigating
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
A fix has been implemented for the issue, and the app is functioning normally.
We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.
investigating
We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.
Issues with phone calls impacting Mexico phone numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue seems to be subscribed to a local carrier or local network and has returned to regular service.
We continue to monitor the situation to ensure voice service remains stable.
investigating
We are currently investigating an issue with Mexico phone numbers.
Workspace App - Error loading conversations
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly.
We will continue monitoring system performance over the upcoming moments to ensure full resolution.
identified
We identified the issue. Mitigation measures are in progress.
investigating
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
investigating
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
Issue on inbound/outbound calls
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available.
investigating
We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation.
We will be updating this status page to keep you informed of the resolution progress.
Calls Not Ringing iOS Mobile App
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
identified
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
investigating
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
investigating
We are investigating reports of calls not ringing on some devices.
