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88.2%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
92.6%
27
2
September 2026
88.9%
27
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The error affecting the sending of electronic prescriptions has subsided, and we are monitoring to confirm normal functionality. We are continuing to work with our third-party partner. We will provide an update once monitoring is complete.
identified
We have identified the cause of the issue affecting the sending of electronic prescriptions and are working with our third-party partner on a fix. Users may still see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. We will provide updates as more information becomes available.
investigating
We are investigating an issue affecting the sending of electronic prescriptions. Users may see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. Our teams are working to identify the cause and restore normal functionality. We will provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue where users are receiving an error when running a Data Export that includes Appointments or Transactions. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Credit Card on File Not Displaying When Collecting Copays
Patient PortalPractice Management (PM)Electronic Health Records (EHR)
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue where some users are not seeing a credit card on file when collecting a copay from the Scheduler. Cards on file are still saved and are not affected.
Workaround: Collect the payment through Payment Entry on the patient tab in the PM. Open the Payment Entry window, go to the patient tab, search for and open the patient, and select the card on file as the payment source.
We will provide an update as soon as more information is available.
Practice Management (PM)Patient MessagingElectronic Health Records (EHR)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
identified
We are investigating degraded performance affecting multiple AdvancedMD services. Users may experience issues with EHR messaging, claims, and statements.
Our teams are actively working to restore normal service. We apologize for the inconvenience and will provide updates as additional information becomes available.
Degraded Client Services Support: Degraded Phone and Chat Capabilities
Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.
Patient PortalPractice Management (PM)3rd Party APIsInterfacesPatient KioskODBCOnline SchedulingPatient MessagingElectronic Health Records (EHR)Telehealth
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:30 PM MT. We appreciate your patience and apologize for the disruption.
identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:00 PM MT. We appreciate your patience and apologize for the disruption.
identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 9:30 PM MT. We apologize for any inconvenience.
identified
We have identified the cause of the platform errors and screen loading issues and are actively working to implement a fix. Incident Managers will continue to provide updates on the Status Page as more information becomes available. We apologize for any inconvenience.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports that users are experiencing errors loading screens and connecting to the server. Our team is actively working to identify the cause and will provide updates as more information becomes available. We apologize for any inconvenience.
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.
Practice Management (PM)Electronic Health Records (EHR)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue causing the AdvancedMD login page to load incorrectly. Our teams are actively working to resolve the issue and will provide an update as more information becomes available.
A fix has been implemented and we are monitoring the results.
identified
This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted.
We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least ...
investigating
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
identified
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
EHR – Dashboard and Patient Charts Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
eSending Controlled Substances — Prescriptions Stuck in Pending
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports that clients are experiencing errors when eSending controlled substances. When attempting to sign and send, you may receive an error stating that one or more prescriptions cannot be sent, and affected prescriptions will show a pending status with Dr. First in the eSend Status Report. Our technical teams are actively engaged and working to resolve the issue.
We recommend holding off on eSending controlled substance prescriptions until this issue is reso...
April 2026
Degraded Claims Processing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of intermittent issues related to claims processing.
Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
Limited Access to Client Support Chat
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting our Support chat service. As a result, you may be unable to reach our Client Support team via chat. We are actively working to restore service.
Clients needing immediate assistance are encouraged to call us at (888) 700-9060. Our Incident Managers will continue to post updates as new information becomes available.
Eligibility Processing Error: Invalid Participant Identification / Credentials not associated with user
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We understand the disruption this issue is causing and sincerely apologize. We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively validating a fix. Our next update will be provided no later than 2:30 PM MT.
identified
We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively working to implement a solution. Our next update will be provided by 1:00 PM MT.
investigating
We continue to work to resolve the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is collaborating with our clearinghouse partner to assist in the resolution. Our next update will be provided by 9:00 AM MT.
investigating
We are continuing to work to resolve the eligibility error causing an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is working to resolve this as quickly as possible, and we are collaborating with our clearinghouse partner to assist in the resolution. We will continue to provide updates as new information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are actively investigating an intermittent issue where some eligibility responses are returning an "Invalid Participant Identification / Credentials not associated with user" error.
Our technical teams are engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes
Eligibility Processing Intermittent Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing.
Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels.
We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
