Current answer
AdvancedMD experienced a minor incident: Error Submitting Electronic Prescriptions. ServiceAlert observed recovery on Nov 11, 2026.
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Incident Lifecycle
Affected Components
ePrescribing
Incident Timeline
Monitoring
The error affecting the sending of electronic prescriptions has subsided, and we are monitoring to confirm normal functionality. We are continuing to work with our third-party partner. We will provide an update once monitoring is complete.
Nov 11, 2026 at 12:46 AM UTC
Identified
We have identified the cause of the issue affecting the sending of electronic prescriptions and are working with our third-party partner on a fix. Users may still see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. We will provide updates as more information becomes available.
Nov 10, 2026 at 11:13 PM UTC
Investigating
We are investigating an issue affecting the sending of electronic prescriptions. Users may see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. Our teams are working to identify the cause and restore normal functionality. We will provide updates as more information becomes available.
Nov 10, 2026 at 9:38 PM UTC
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