Credit Card on File Not Displaying When Collecting Copays
View the provider incident record →Current answer
AdvancedMD experienced a minor incident: Credit Card on File Not Displaying When Collecting Copays. ServiceAlert observed recovery on Nov 6, 2026.
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Incident Lifecycle
Affected Components
Patient Portal
Practice Management (PM)
Electronic Health Records (EHR)
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Nov 6, 2026 at 10:08 PM UTC
Identified
We are continuing to work on a fix for this issue.
Nov 6, 2026 at 8:01 PM UTC
Identified
We are continuing to work on a fix for this issue.
Nov 6, 2026 at 6:07 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 6, 2026 at 4:55 PM UTC
Investigating
We are investigating an issue where some users are not seeing a credit card on file when collecting a copay from the Scheduler. Cards on file are still saved and are not affected.
Workaround: Collect the payment through Payment Entry on the patient tab in the PM. Open the Payment Entry window, go to the patient tab, search for and open the patient, and select the card on file as the payment source.
We will provide an update as soon as more information is available.
Workaround: Collect the payment through Payment Entry on the patient tab in the PM. Open the Payment Entry window, go to the patient tab, search for and open the patient, and select the card on file as the payment source.
We will provide an update as soon as more information is available.
Nov 6, 2026 at 3:41 PM UTC
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