Current answer
AdvancedMD experienced a minor incident: Issues Processing Credit Card Payment. ServiceAlert observed recovery on Sep 4, 2026.
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Incident Lifecycle
Affected Components
Practice Management (PM)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 4, 2026 at 4:33 PM UTC
Identified
This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted.
We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least ...
We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least ...
Sep 4, 2026 at 3:00 PM UTC
Investigating
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
Sep 4, 2026 at 2:17 PM UTC
Identified
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
Sep 4, 2026 at 2:16 PM UTC
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